911 system getting a makeover

The long served public safety system deserves a makeover. Texting in emergency situations may look dumb at first glance, but there are situations (one can't speak during hostage situations) where people can take advantage of the technology. The first responders always try to seek as much information as possible, Can Gen Y provide this info via the Text platform? May be. In my opinion the traditional voice calling still be the major first responder platform upgraded with add-ons like texting, live video sharing, sensor based emergency detection (vehicle collisions). With respective funding, the governments always pass the cost to the public via the operators. The people never opposed emergency taxes tag along with their monthly phone bill, no wonder the landlines so far are surviving based on 911 features. Hopefully gen Y can help defines the new system.